Email support
The fastest way to reach us, for anything at all: a bug, a billing question, a feature request, or help deleting your account.
Support
A real person reads every message.
No account needed, no ticket portal, no chatbot standing between you and an answer. Email us and you will hear back from someone who works on Marlune.
We reply within 2 business days, and usually sooner.
How to reach us
One address, a real reply, and a short note on what helps us help you faster.
Response time
We reply to every email within 2 business days, and usually sooner. If you have not heard from us in 2 business days, please check your spam folder and then write to us again.
What to include
Your iPhone model and iOS version, what you were doing when it happened, and a screenshot if you have one. Please do not send symptom details or anything you would rather keep private, and please do not send clinical questions. We cannot give medical advice.
Self serve
Common tasks, quickly
Four things people ask about most, with the exact steps and the real Apple links.
Cancel a subscription
Open Settings on your iPhone, tap your name, tap Subscriptions, select Marlune, then Cancel Subscription.
Restore a purchase
Open Marlune, go to the You tab, then tap Restore purchases. Use the same Apple Account you bought with.
Delete your account
Open Marlune, go to the You tab, tap My data, then Delete everything and confirm. It starts in the app, and it is available to everyone, everywhere.
Request a refund
Apple handles all refunds, at reportaproblem.apple.com.
Important
Marlune is not a medical device
Marlune does not provide medical advice, diagnosis, or treatment. It is a wellness and education app. It is not a medical device, it has not been cleared or approved by the FDA, the MHRA, or any other regulator, and nothing on this website should be read as implying otherwise.
Marlune does not measure any physiological value using your phone's sensors. It does not read blood pressure, body temperature, blood glucose, blood oxygen, or anything else from your device, and it makes no accuracy claim about any health measurement anywhere on this site, because there is no measurement to make a claim about. It records what you tell it and reports patterns back to you. Those patterns are observations about your own logged days. They are not diagnoses, they are not proof of cause, and they should not be used to start, stop, or change any treatment.
It is not a substitute for professional medical care. Please check with your doctor or another qualified health professional before making any medical decision, and never disregard or delay professional advice because of something you read in Marlune or on this page.
If this is an emergency, do not use Marlune. Call 911, or your local emergency number if you are outside the United States, or go to your nearest emergency department. If you are having thoughts of harming yourself, call or text 988 in the United States to reach the Suicide and Crisis Lifeline.